The fastest way is always via our web shop! There you will find your prices and current availability of the goods.

We ask for your understanding that we do not accept orders by phone!Alternatively, simply send your order to orders@exertisproav.de and our team Order Desk will take care of the rest.

A lot of information is available 24/7! 

• the order history, 
• invoices, 
• serial numbers, 
• UPS trackings, 
• open orders with expected delivery date, 
• availability, 
• data sheets 

A distinction is made between "open" and "hidden" damages:

• An open transport damage exists if there is an externally visible damage to the goods or their packaging. Such damage must be noted as accurately as possible on the takeover receipt when taking over the transported goods (e.g.: "hole in the package" or similar). 
  
• A hidden case of damage exists if the packaging has no damage, but the contents are defective

The difference between the two types of damage is very important for the carrier's liability. 
Hidden transport damage is usually only recognized when the goods are unpacked; therefore, all goods received should be unpacked and checked within the legal reporting period of 5 working days (HGB § 438 II), even with intact packaging. If a hidden transport damage is reported after this period, the insurance will refuse to reimburse the damage. 
 See also our GTC, please note that you as a customer are obligated to unpack and inspect goods as part of your duty of cooperation 
 Please always document the damage with several photos from different perspectives. 
 Important: The damaged goods including packaging should not be moved on any further. 

Open transport damage must be reported to the driver immediately and noted on the delivery note. 
   
Please do not refuse to accept the goods! This only complicates the settlement of claims afterwards! 
  
Please take photos of the damage immediately! 
  
If you are a self-insurer/SVS prohibited customer, please report the damage to your insurance company immediately. 
  
If COMM-TEC covers a transport insurance for you, please report the damage immediately to orders@exertisproav.de and our Customer Service team  will take care of the further steps. 

Yes, you as a customer are committed as part of your duty of cooperation to unpack the and check the goods. 
   
If complaints regarding shortages or damage are not made on time or not property, it is assumed that the goods have been delivered completely and undamaged. 

UPS
Freight forwarding

Immediately after UPS received your shipment (usually in the late afternoon) you will receive a shipping notification with shipment tracking to the e-mail address of the customer.
If you would like to track your shipment which left by forwarder, please click on this link
https://www.gw-world.com/de/sendungssuche-track-trace/ 
and enter COMM-TEC and the number of our order confirmation as the sender.
» Alternatively, you can view planned shipping dates/UPS tracking etc. in the dealer area of our webshop!

All standard deliveries to our customers from Estonia, Latvia and Lithuania, Poland, Czech Republic, Bulgaria, Croatia, Hungary, Romania, Slovakia, Slovenia, Netherlands, Belgium and Luxembourg are subject to COMM-TEC´s fixed transport tariffs.

The 4 tariffs depend on the net value of goods delivered:
Net order value < 1.000, - EUR = 20, - EUR
Net order value < 3.000, - EUR = 30, - EUR
Net order value < 5.000, - EUR = 60, - EUR
Net order value > 5.000, - EUR = 90, - EUR

Important information and exceptions of the fixed transport tariffs:

• Only sales of orders shipped with UPS and Gebrüder Weiss are considered
• In case of self-pickup, customers are not charged for transport
• Express deliveries are not covered by any fixed transport tariff but allocated directly to the customer
• Direct deliveries from the supplier / manufacturer to the customer are not covered by any fixed transport tariff but allocated directly to the customer
• Special transportation costs for oversized products are not included in the fixed transport tariffs but allocated directly to the customer
• Oversized screens, displays and Middle Atlantic Racks 44 RU and larger will be charged separately on a case-bycase
• basis.

Transport tariffs for countries not included in the Fixed Tariff Arrangement:
Our customers from other countries are not subject to the fixed tariffs. Tariffs for export shipping are given on request.
Important information and exceptions:

• Oversized screens, displays and Middle Atlantic Racks 44 RU and larger will be charged separately on a case-bycase basis.