One-year support and maintenance plan for Mediasite ML Recorder including: - Free software upgrades, maintenance releases and hot fixes - Prioritized, unlimited technical support during standard business hours - 24/7 Mediasite Customer Care Portal access for case submission and tracking, software downloads, knowledge base, documentation and more - Extended Mediasite Recorder warranty from standard 90 days to 12 months - Warranty coverage of Mediasite Recorder parts, cables and labor - Eligibility for discounted Mediasite Recorder refresh pricing - Advanced replacement of defective or failed Mediasite Recorder hardware