Fixed transport tariffs for export shipping

All standard deliveries to our customers from Estonia, Latvia and Lithuania, Poland, Czech Republic, Bulgaria, Croatia, Hungary, Romania, Slovakia, Slovenia, Netherlands, Belgium and Luxembourg are subject to COMM-TEC’s fixed transport tariffs.

The 4 tariffs depend on the net value of goods delivered:

• Net order value < 1,000 EUR = 20 EUR
• Net order value < 3,000 EUR = 30 EUR
• Net order value < 5,000 EUR = 60 EUR
• Net order value > 5,000 EUR = 90 EUR

Important information and exceptions of the fixed transport tariffs:

• Only sales of orders shipped with UPS and Gebrüder Weiss are considered.
• In case of self-pickup, customers are not charged for transport.
• Express deliveries are not covered by any fixed transport tariff but allocated directly to the customer.
• Direct deliveries from the supplier / manufacturer to the customer are not covered by any fixed transport tariff but allocated directly to the customer.
• Special transportation costs for oversized products are not included in the fixed transport tariffs but allocated directly to the customer.
• Oversized screens, displays and Middle Atlantic Racks 44 RU and larger will be charged separately on a case-by-case basis.

Transport tariffs for countries not included in the Fixed Tariff Arrangement:

Our customers from other countries are not subject to the fixed tariffs. Tariffs for export shipping are given on request.

Important information and exceptions:

• Oversized screens, displays and Middle Atlantic Racks 44 RU and larger will be charged separately on a case-by-case basis.

The quickest way is always through our shop! Your prices and current availabilities are displayed.

Please understand that we do not accept telephone orders! Alternatively, simply send your order to orders@exertisproav.de and our order acceptance/customer service team will take care of the rest.

Simply reset your password here.

Plenty of information is available to you 24/7, such as:

• Order history
• Invoices
• Serial numbers
• UPS trackings
• Open orders with expected delivery date
• Availabilities

Please ensure in advance that all details of the delivery are clarified at the delivery location.

Delivery notification will only take place if expressly requested at the time of ordering. Delivery notification usually occurs one day after dispatch from our warehouse.

Deliveries are generally made free to kerbside between 8:00 and 16:00; please ensure that the goods can be accepted without any issues.

If there are no appropriate unloading devices available, please inform us. We can book the appropriate extras; these will be charged separately based on effort.

Please clarify in advance whether there are any potential scheduling restrictions (e.g., school holidays when delivering to an educational institution).

Please always provide us with the name and mobile number of the contact person on site.

Please understand that we must pass on any incurred costs (re-delivery, storage fees) if a smooth delivery is not possible.

For further information, please refer to the shipping cost overview.

A distinction is made between "visible" and "hidden" damages:

• Visible transport damage occurs when there is an externally visible damage to the goods or their packaging.
• A hidden damage case occurs when the packaging shows no signs of damage, but the contents are damaged.

The distinction between these two types of damage is very important for the carrier's liability.

Hidden transport damages are usually only discovered when unpacking the goods; therefore, all received goods should be unpacked and inspected within the legal reporting period of 5 working days (HGB § 438 II), even if the packaging is intact. If a hidden transport damage is reported after this period, the insurer will refuse compensation for the damage.

Please also refer to our AVB. Please note that as a customer, you are obliged to unpack and inspect the goods as part of your duty to cooperate.

Always document the damages with several photos from different perspectives.

Important: The damaged goods and packaging should not be moved further for the time being!

Please note: Insurers categorically reject the processing/refund of transport damages if the recipient has signed off without noting any damages.

Visible transport damages must be reported to the driver immediately and noted on the delivery receipt.

Please do not refuse acceptance of the goods! This only complicates the subsequent damage settlement!

Please take photos of the damage immediately!

If you are a self-insured customer (SVS prohibition customer), please report the damage immediately to your insurer.

If COMM-TEC takes out transport insurance for you, please report the damage immediately to orders@exertisproav.de and our customer service team will take care of the next steps.

Yes, as a customer, you are required by law to unpack and inspect the goods, or have them inspected.

If complaints about shortages or damages are not made on time or sufficiently, it is assumed that the goods have been delivered in full and undamaged.

• UPS: Transit time approx. 1–2 days
• Freight: Transit time approx. 4–5 days

Immediately after being handed over to UPS (usually late afternoon), you will receive a shipping notification with tracking information sent to the email address of the orderer.

If you would like to view the shipping progress of your freight shipment, please click on this link.

» Alternatively, you can view planned shipping dates/UPS trackings etc. inthe dealer area of our webshop!